What is 611?

N11 numbers, or telephone short-codes, give callers quick and simple access to other special support that may be needed without tying up emergency services resources and phone lines. An N11 code (“N-one-one” code) or N11 number is a three-digit abbreviated dialing telephone number which allows access to specific services. These numbers are part of NANP dial plan using NPAs (Area Codes) which prevent nearly 8,000,000 telephone numbers (from N11-NXX-0000 to N11-NXX-9999 apart from certain NXXs) from being assigned. The practice of these codes is established by the Federal Communications Commission based on user defined by the NANP Administrator.

For customers of some telephone companies in Canada and in the U.S., 611 is the abbreviated dialing telephone number used to report a problem with telephone service, or with a payphone. It is an N11 code of the North American Numbering Plan that are used for special services. The North American Numbering Plan (NANP) is a telephone numbering plan that encompasses 25 distinct regions in twenty countries primarily in North America, including the Caribbean and the U.S. territories. Not all North American countries contribute in the NANP.

A service from RANGER Wireless Solutions exists called 611 Roaming Service, which allows wireless phone customers to dial 611 and they will be linked to their own customer service department despite the network to which they are connected. A wireless service provider, wireless carrier, cellular company, or mobile network carrier, is a provider of wireless communications services that owns or controls all the elements needed to sell and deliver services to an end user including radio spectrum allocation, wireless network infrastructure, backhaul infrastructure, billing, customer care, provisioning computer systems and marketing and repair organizations. Telecommunications company Ranger Wireless Solutions LLC has been acquired by Dallas-based private equity firm Satori Capital LLC. Austin-based Ranger Wireless developed a service intended to connect roaming wireless subscribers to their provider’s customer care center when they dial 611. The company, which was founded in 1998, employed four workers, Ranger Wireless CEO John H. Ofenloch said Monday. Ranger Wireless serves more than 40 telecom carriers in the United States and Canada and connects almost 11 million calls each year. The service is free to customers of wireless carriers, said Ofenloch, who will continue to run the company from Dallas. For 18 years and counting, RANGER Wireless Solutions has served top wireless carriers. RANGER Wireless Solutions is a state-of-the-art, facility-based company located in Dallas, TX. Their redundant SONUS Switch is capable of supporting 28,000 concurrent voice conversations. When the subscriber is roaming on a foreign carrier’s network and needs the primary carrier’s help, that’s the chance where Ranger can help. With the patented 611 Roaming Service™ from RANGER Wireless Solutions, the subscriber simply dials 611 and is effortlessly connected to the familiarity and good service of the home customer care center. Subscribers get the help they need. Carriers get better satisfaction, loyalty, and retention. Cooperative Computing delivered the complete billing and invoicing system for Ranger Wireless. The application reads the CDR records, identifies the billable records and generates the invoices seamlessly and is capable of handling the billions of records generated by the Ranger switch. It provides:

  • Better Customer Loyalty – Ensuring subscribers have right to the level of customer service they are accustomed to even while roaming outside of their home network.
  • Better Customer Retention – Making it easier for carriers to offer their customers consistent, easy-to-use, better quality services whenever they go outside of their home territory.
  • Improved Customer Offerings – Enables carriers to present themselves to their markets and customers as having national reach for customer care.
  • Increased Call Center Efficiencies – Helps keep non-customers out of your call centers and off of your network.

611 was used to call repair service in a few areas from as early as the 1930s, along with other codes, and the most frequent being 114. A decision to standardize on 611 (and 411 for information) nationwide was made in the 1960s, but the use of 114 was still prevalent in the 1970s, and into the 1980s in some areas.In various localities (including Calgary, Alberta), 611 was used to report problems with landline telephone service. 811 was used to report problems with cellular telephone service but this has since been discontinued.

This number is not officially assigned by the United States Federal Communications Commission or the Canadian Radio-television and Telecommunications Commission, but both have preferred not to disturb the assignment as it is generally recognized across the North American Numbering Plan Administration (NANPA). 6-1-1 is supported by the service provider for the calling phone but not all carriers provide these services. To report inside wiring issues, noise on the line, tree limbs on drop wires or cables, etc, simply you can dial 611 from any Public Service area. Your call will be answered by a 24-hour repair service operator.

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